If you created an account in a Schiavini mobile app, you can request that we delete that account and the personal data linked to it. This page exists so Apple, Google, and users have a public, permanent URL for deletion requests.
How to request deletion
- Open the app, if it offers an in-app delete option, and follow that flow; or
- Send an email to felipe@stabel.com.br with the subject “Account deletion request”.
Please include:
- the app name;
- the email or username used to sign in;
- a short confirmation that you want the account permanently deleted.
We may ask you to verify that you own the account (for example, by replying from the same email address). We will not delete someone else’s account without verification.
What we delete
After we confirm the request, we delete or irreversibly anonymize:
- your account credentials and profile;
- content you stored in the app that is tied only to your account;
- support tickets that are no longer required for legal or security reasons.
What we may retain
We may keep limited information when the law requires it, such as:
- records needed for tax, accounting, or dispute resolution;
- information necessary to prevent fraud or abuse;
- backups, which are overwritten on a rolling cycle.
Retained data is isolated from production use and is not used to provide the app to you.
Timeline
We aim to complete deletion within 7 days after identity verification, and in any case within 30 days, unless a longer period is required by law. You will receive a confirmation email when the process is finished, if you provided a working address.
App Store requirement
Apple requires apps that support account creation to also let users initiate account deletion. This website URL can be listed in App Store Connect and inside the app.
Send a request
The button opens your email app with the request ready to send. If that does not work, write to felipe@stabel.com.br directly.